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Transaction & Service Requests

Mashreq ITM
Sat to Thu (10 AM - 10 PM)
Call Center
Sat to Thu (8 AM - 8 PM)

Cash Withdrawal

(Up to AED 100,000 using Debit Card)

Cash Deposit

(Upto AED 100,000 per day)

Cheque or Cash Withdrawal

(Up to AED 50,000 without Debit Card)

Cheque or Cash Withdrawal

(Above AED 50,000)

Cheque Deposit to Account

(Any amount)

Cheque Book Request

Return Cheque Reason

Debit Card Activation

Debit Card PIN Creation

Debit Card Replacement/Early Renewal

Card Blocking

Account Closure

Dormant Account Activation

Closed Account Re-activation

Partner Addition/Deletion

Signature Addition/Deletion

E-statement Subscription Change

Transaction Limit Change

Company Title Change

IVR TIN Generation

Online Banking User Addition/Deletion

Online Banking User ID Unblock

Online Banking Password Reset

Account Linkage on Online Banking

Issuance of Certificates

Urgent Delivery Request

Statement Request

Trade Product Enquiry

Account Balance Enquiry

Do Not Disturb Updates

Mobile Number Update

Email Address Update

Trade License Update

(All Online Authorities)

Trade License Update

(Other Offline Authorities)

Address Update

KYC Update

Signatory ID Update

VAT Update

FATCA Update

Common Reporting Standard (CRS) Forms

Logging Complaint

ATM /CCDM Complaints